Returns & Exchanges

At Venusia, we strive to ensure your skincare journey is seamless; however, if you receive a damaged or incorrect product, we offer a hassle-free return process within 7 days of delivery. To maintain hygiene standards in beauty care, returned items must be unopened, unused, and in their original packaging.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via email or our helpline within 7 days of receiving your order, providing your order ID and photos of the product.

• 2.
  Quality Evaluation

  Our dermatological quality team will review your request and images to verify the condition of the product and approve the return eligibility.

• 3.
  Secure Pickup

  Once approved, we will arrange a free reverse pickup from your delivery address; please ensure the item is packed securely in its original box.

• 4.
  Refund Processing

  After the product reaches our warehouse and passes inspection, your refund will be credited to your original payment method within 5-7 business days.